Checkout controls: The exact refund period and conditions displayed at checkout govern the purchase.
Where to request a refund
Submit refund requests through the marketplace or payment platform used for the purchase when that platform controls the transaction. You may also contact support@forgecovelabs.com with the purchase email and transaction identifier.
Eligibility
Eligibility, timing, exclusions, and processing are governed by the terms presented on the checkout page and the payment platform’s rules. Refunds may result in loss of downloads, updates, support, entitlements, and license activation.
Technical issues
Before requesting a refund for a technical problem, provide enough information for support to reproduce the issue, including product version, WordPress/PHP version when relevant, and the exact error.