Before contacting support
Review the PDF manual, confirm version 0.7.2 or newer, and record the exact error or unexpected behavior.
Start with Customer Access for downloads and the current manual. Contact support when an account, installation, activation, or reproducible product issue remains.
Review the PDF manual, confirm version 0.7.2 or newer, and record the exact error or unexpected behavior.
Send the product name, purchase email, website URL, WordPress/PHP versions when relevant, and steps that reproduce the issue. Never email passwords or API keys.