Before you email
- Make sure you're on the newest version (Dashboard → Updates).
- Press Check now under ClearSignal → Settings → License & updates.
- Write down the exact message you see, or take a screenshot.
One plugin, one license key. ClearSignal Pro and ClearSignal Agency are built in and switch on when your key includes them, so there's nothing extra to download or install.
Open Customer Access with the link in your purchase email and download the ClearSignal zip. Don't unzip it.
In WordPress go to Plugins → Add New Plugin → Upload Plugin, choose the zip, click Install Now, then Activate.
Click ClearSignal in the left menu, then Enter your license key. Paste the key from your purchase email or Customer Access and click Activate.
Answer three quick questions. ClearSignal checks your website and shows your score and what to fix first.
Short, step-by-step videos. The full playlist: ClearSignal Training.
In your purchase email, and any time in Customer Access. In WordPress, enter it under ClearSignal → Settings → License & updates.
You don't need to install anything. Upgrades go on the same key, and switch on by themselves within a few hours. To switch one on straight away, go to ClearSignal → Settings → License & updates and press Check now. Your plan name changes to ClearSignal Pro or ClearSignal Agency.
On each client's WordPress site, install ClearSignal and paste your same key. ClearSignal, Pro and Agency switch on there too, for up to 1,000 sites. The Settings screen shows how many sites your key is used on.
Update ClearSignal to version 4 (Dashboard → Updates, or upload the new zip). The old add-ons switch themselves off, and your settings, answers, visitor counts and leads carry over. A notice then lets you delete the old add-ons in one click. Deleting them never deletes your data.
ClearSignal: up to 25 sites. ClearSignal Pro: up to 50. ClearSignal Agency: up to 1,000. ClearSignal → Settings → License & updates shows how many your key is used on.
On the old site, go to ClearSignal → Settings → License & updates and click Remove from this site. Then enter your key on the new site.
Once your key is active, new versions appear in WordPress under Dashboard → Updates, like any other plugin. You can also click "Check for a new ClearSignal version" on the License & updates screen.
No. ClearSignal needs no API key. In Pro, checking AI answers by hand is free; automatic checks are optional and use your own ChatGPT, Perplexity or Gemini account.
Yes, within 30 days. See the refund policy.
Your purchase email, the website address, what you clicked and what happened. Never send passwords, API keys, payment details or your full license key.